Core activities in 2025-26

Our independent Commission is tasked with statutory decision making under gambling legislation. This includes sitting as a tribunal to consider complex or high-risk matters and make decisions on applications for various licences relating to poker machines, appeals on exclusion orders and disciplinary actions against major licensees.

The Commission also sets our strategic vision and oversees our functions, powers and duties.

We assess applications for a wide range of gambling operators, people and premises, as well as a vast array of equipment, games, rules, systems and processes critical to gambling operations across Victoria.

We encourage and enforce compliance by actively monitoring the ability and efforts of gambling operators to meet their obligations.

Our activities include:

• collecting, evaluating, collating and analysing data and other information (environmental scans, research) to identify emerging issues, trends or ‘red flags’ for potential non-compliance, increased risks of gambling harm or criminal activity such as money laundering
• assessing the adequacy and integrity of operators to meet industry, licence, ministerial and legislative expectations and obligations, responsible gambling codes of conduct and harm minimisation requirements
• assessing compliance of gambling systems and products with legislative and technical requirements
• conducting targeted inspections, audits and assurance work, including to assess the effectiveness of controls for managing risk
• working closely with other regulatory bodies and law enforcement agencies to detect and prevent criminal infiltration into the gambling industry
• overseeing the Crown Melbourne and Tabcorp transformation programs
• overseeing compliance with relevant measures under the National Consumer Protection Framework for Online Wagering.

We help gambling operators to understand and meet their obligations and support Victorians to make informed decisions about gambling.

Our activities include:

• marketing campaigns to increase awareness of the risks associated with gambling and promote behaviours that reduce harm e.g. Gambling Harm Awareness Week
• producing education materials, guidance and other resources to support industry to comply with obligations
• responding to enquiries from the public and industry, including receiving, investigating and responding to complaints and tip-offs
• regularly and proactively engaging with major licensees and industry peak bodies, venues, relevant government departments, gambling regulators in other jurisdictions, law enforcement agencies, local councils and community groups, including harm minimisation advocacy groups
• participating in community forums, local government events and other public facing education opportunities
• utilising a mix of communication channels, including our website, newsletter, the media, publications and social media.

When breaches are detected, we take action that is proportionate to the risks posed and harm caused by an operator’s non-compliance with its obligations. We have zero-tolerance for operators if we detect deliberate or opportunistic contraventions.

Depending on the sector, the enforcement tools available to us can include:

• notices of non-compliance
• directions
• disciplinary action
• fines
• criminal prosecution
• censure
• licence suspension
• licence cancellation.

• Leads the development of a workplace environment in which staff can excel, grow and achieve outcomes.
• Supports the delivery of strategic and operational programs and initiatives across the areas of: business partnering; talent acquisition; organisation development; health, safety and wellbeing; inclusion and diversity; maintenance of human resource systems and payroll processing.

• Ensures adherence to statutory financial requirements and the provision of all accounting and finance functions
• Building and facilities management including fleet
• Provides advice on the application of procurement policy, governance, and compliance.
• Leads corporate and performance reporting activities.
• Responsible for the collection of licence and taxation revenue with a total administered revenue of $2⁺ billion.

• Manages a broad suite of digital applications, infrastructure and solutions.
• Protects systems against security threats and ensures accurate, safe and accessible data.
• Provides day-to-day support services and drives long-term projects to improve digital capabilities and innovation.
• Manages the records management function.

• Provides advice and operational support to the CEO, including strategic advice based on developing matters in the external environment, and responding to issues.
• Supports strategic and corporate planning and implementation of our strategic direction.
• Liaises with the Minister’s office, DJCS and other government agencies and stakeholders.

• Support implementation of hotel and club reforms, including mandatory carded play and pre-commitment.
• Support implementation of casino reforms, including mandatory carded play on table games.
• Plan for the monitoring licensee transition, including developing technical system standards.
• Build a Crown Data Committee data repository.
• Input to ministerial direction reviews.
• Gambling regulations 2025.

• Complete phases 2 and 3 of the Salesforce system project.
• Conduct an AI adoption trial.

Develop our next strategic horizon.

• Embed our new sector-based, intelligence-led regulatory operating model.
• Mature our regulatory approach by developing working group, cycle and hub initiatives.
• Mature and embed our enterprise risk and compliance management frameworks.
• Drive efficiencies to achieve reduced operational costs.
• Input to Better Regulation Victoria public reporting.

• Gender Equality Action Plan 2.
• Adopt a wholistic approach to health and wellbeing, beyond compliance.
• Relocate to new accommodation.

• Execute 5-year gambling harm awareness campaign strategy.
• Develop and roll out a corporate communication strategy.